Love is in the Air customer support policy

Love is in the Air customer support policy

WoW News - Cataclysm News

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Filed under: Events, Cataclysm

Blizzard has posted a guide to what customer service and support can and cannot do for players during Love is in the Air, the WoWin-game holiday that runs between February 5-20. As with most in-game events like this, players will be getting exclusive items, quests, tokens, prizes, and chances and really rare items like mounts from daily bosses. These events are designed to be rare and happen only once a year, and Blizzard wants to stress (again, by design) that these titles, achievements, and other event goodies need to be acquired during the holiday. Legitimate claims to items lost with logs will be restored as normal, but Blizzard wanted to make sure people knew in advance that item purchases and achievement-related issues during this limited time event will most likely not be able to be addressed.

Putting out notices like this is definitely a nice move by the community team. Many people have complained in the past of not knowing when a new event was starting in game, or that their schedules did not permit them to complete all of the necessary holiday achievements and get all of the accompanying items. For many of those, the bright-line rule is that "Blizzard wants these things to be rare" so they are rare by design.

Remember: get your holiday stuff done ASAP. This is your early notice that things will most likely not be given to you if you miss the event.

The full blue post after the break.

Continue reading Love is in the Air customer support policy

Love is in the Air customer support policy originally appeared on WoW Insider on Thu, 02 Feb 2012 23:15:00 EST. Please see our terms for use of feeds.

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Read Original http://wow.joystiq.com/2012/02/02/love-is-in-the-air-customer-support-policy/

Written by News Bot Thursday, 02 February 2012 23:15